Shipping policy
Shipping Policy
Last updated: September 2026
Thank you for shopping with ArgoGlobal & Co.
This Shipping Policy explains how orders are processed, dispatched and delivered.
Order Processing
Orders are processed after payment has been successfully confirmed.
Once your order has been prepared for shipment, you may receive a dispatch confirmation email with tracking information where available.
Orders may require additional processing time during:
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Promotional periods
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Public holidays
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High-volume sales periods
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Unexpected operational disruptions
Delivery Times
Estimated delivery times will be shown during checkout or communicated during the order process.
Delivery times are estimates and may vary depending on:
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Delivery destination
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Carrier availability
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Local courier operations
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Public holidays
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Weather conditions
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Customs or border procedures, where applicable
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Other circumstances outside our reasonable control
We will make reasonable efforts to ensure orders are delivered within the estimated timeframe.
Shipping Costs
Shipping costs, if applicable, are displayed before you complete your purchase.
From time to time, we may offer:
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Free shipping
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Promotional shipping rates
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Discounted delivery
Any applicable conditions will be displayed at checkout or within the relevant promotion.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please check your:
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Full name
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Street address
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House or apartment number
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City
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Postcode
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Country
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Contact details
before completing your order.
If you notice an error in your delivery information, contact us as soon as possible at:
We cannot guarantee that an address can be changed after an order has entered processing or has already been dispatched.
Order Tracking
Where tracking is available, tracking information may be provided by email after your order has been dispatched.
Tracking updates are provided by the delivery carrier and may occasionally take time to appear after dispatch.
Delivery Delays
While we aim to deliver orders within the estimated timeframe, delays can occasionally occur.
Possible causes include:
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Courier delays
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Severe weather
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Public holidays
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Transport disruptions
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High seasonal demand
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Customs processing
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Incorrect or incomplete delivery information
If your order is significantly delayed, please contact:
Include your order number so that our team can assist you.
Failed Delivery Attempts
If a delivery attempt is unsuccessful, the carrier may:
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Attempt delivery again
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Leave delivery instructions
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Deliver the parcel to a local collection point
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Return the parcel to the sender
Customers are responsible for following any instructions provided by the delivery carrier.
Uncollected Parcels
If a parcel is sent to a collection point and is not collected within the carrier's specified timeframe, it may be returned to us.
If this happens, please contact:
Any reshipment or refund will be assessed according to the circumstances of the order and applicable consumer rights.
Incorrect or Incomplete Addresses
If an order cannot be delivered because the shipping address supplied by the customer was incorrect or incomplete, the parcel may be returned to the sender.
Additional shipping charges may apply if reshipment is requested.
Please contact our support team for assistance.
Lost Parcels
If you believe your parcel has been lost in transit, please contact us at:
We may need to investigate the shipment with the delivery carrier before providing a resolution.
Where a parcel is confirmed as lost, we will provide an appropriate solution in accordance with applicable law.
Damaged Parcels
If your parcel arrives visibly damaged, please take photographs of:
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The external packaging
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The shipping label
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The damaged item
and contact us as soon as possible at:
Please include your order number and a description of the issue.
International Shipping
Where international shipping is available, delivery times may vary depending on the destination.
International shipments may be subject to customs checks, import procedures, taxes or duties depending on local regulations.
Where applicable, any additional charges not collected by us at checkout may be the responsibility of the customer.
Multiple Packages
In some cases, an order containing multiple items may be shipped in separate packages.
If this occurs, the packages may arrive on different dates and may have separate tracking information.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at:
Once an order has been processed or dispatched, we may no longer be able to make changes.
You may still be able to return the order after delivery in accordance with our Return and Refund Policy.
Contact Us
For questions regarding shipping, delivery or tracking, contact:
ArgoGlobal & Co
Email: support@argoglobal.uk